FAQ
Welcome to LustrousShop’s FAQ page! If you have a question, chances are it’s answered right here. If not, feel free to contact us anytime!
1. What does LustrousShop sell?
We specialize in high-quality beauty products designed to help you feel confident, radiant, and glowing every day.
2. Where do you ship?
We offer local shipping within Indonesia and international shipping to most countries around the world.
3. How long does shipping take?
- Indonesia Shipping: 4–8 business days
- International Shipping: 5–8 business days
Please note: Business days do not include weekends or public holidays.
4. Can I track my order?
Absolutely! You can track your order using our Order Tracking Tool. As soon as your package is shipped, you’ll receive a tracking number via email.
5. How much is shipping?
Shipping fees vary based on your location and will be calculated at checkout. We always aim to provide affordable and reliable delivery.
6. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment gateways available in your region.
7. Do you offer refunds or exchanges?
Yes, we have a hassle-free return policy. If there’s an issue with your order, please contact our support team within 14 days of delivery, and we’ll be happy to help you with a return or exchange.
8. My item arrived damaged or incorrect. What do I do?
We're so sorry to hear that! Please contact us immediately at info@lustrousshop.store with your order number and a photo of the item. We'll make it right!
9. Are your products safe for all skin types?
Our products are designed with care and quality in mind. However, we recommend checking the ingredient list and doing a patch test if you have sensitive skin or allergies.
10. How can I contact you?
You can reach out to us via email at info@lustrousshop.store or through our Contact Us page. We usually respond within 24 hours on business days.